1.MAKING A BOOKING AND PAYMENT

a) As competitive hotel prices have been negotiated, 1 night deposit for hotels (outside 28 days) and full payment (within 28 days prior to arrival )is required at the time of booking.

b) Once we have received your instruction and payment in full we will send you a confirmation of your booking by fax or by E-mail or mail depending how your booking is processed. The confirmation is our acceptance of your booking and a legally binding contract will then exist between us. We cannot guarantee that we will be able to cater for any requests.

2.OUR PRICE GUARANTEE

A full price will be given before you confirm your booking which you may accept or not. We guarantee that we will not change the price of your holiday once we have accepted your booking. It may be necessary to charge you Value Added Tax (VAT) where there is a change in the applicability or the rate, over which we have no control.

3.CHILDREN AND INFANTS

Our policy regarding special rates for children and infants are available on request wherever possible children stay for free or 50% off the adult rate. Exact prices are shown when prices are confirmed on our secure server. Free children rates do not normally include breakfast/meals, which are to be paid direct to hotels as taken.

4.IF YOU CHANGE OR CANCEL YOUR HOLIDAY

a) If you want to change or cancel your holiday, you must do so in written. Cancellations made direct with the hotels will not be accepted. We cannot guarantee that any request for amendments will be satisfied. However, if you wish to make any alteration to your booking (including a transfer of your booking to another person) after it has been accepted by us, we will try to accommodate your requirements, subject to availability and payment by you of an alteration fee.

b) The alteration fee is £15 per booking, each time a booking is changed, unless it is to increase the value of the booking. Any alteration made on the day of travel will be treated as a cancellation and you will have to pay the charges set out below.

c) If you cancel your holiday at any time after your booking has been accepted by us, that we impose the following administration charges;

FOR HOTEL BOOKINGS: More than 28 days prior to arrival: 10% of total holiday cost. From 2 to 28 days prior to arrival: 20% of total holiday cost. If, however, the cancellation is received by us between 48 hours of arrival and on or after the date on which the holiday  is due to start , no refund will be made. No refund will be made for unused portion of the hotel stay or for non-arrival which is classified as NO-SHOW.

d) In the very unlikely event, that the hotelier cannot provide the booked accommodation, the client understands that the hotelier's responsibility is to find an alternative of at least a similar standard, and provide transportation as appropriate to this alternative hotel. Clickaway Travel takes every precaution to ensure hotels are professionally managed so that any such occurrence is extremely rare. Clickaway Travel shall have no liability in respect of any other cost, losses or damages existing out of or in connection with relocation of accommodation since such relocation is outside Clickaway Travel's control. 

e) If a customer is dissatisfied with any aspect of his hotel , this MUST be brought to the attention of the hotel management immediately and hotel management must be given adequate opportunity to rectify the situation from the outset. If the hotelier cannot resolve matters to the client's satisfaction, Clickaway Travel must also be contacted at the earliest opportunity. If having taken above action the client is still dissatisfied complaints should be received in writing within fourteen days of the client's return (or for agents, within fourteen days of the agent being notified).

f) Every care is taken to ensure that hotel descriptions are accurate. Descriptive material on hotels and services are drawn from information provided by the hotel. As an accommodation booking agency ( as opposed to a tour operator), Clickaway Travel cannot be held responsible  for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the hotel. Particular features or facilities in hotel descriptions form part of the hotel's standard offering and their availability cannot be guaranteed unless specifically requested by the client and confirmed by Clickaway Travel in writing. 

g) If you have taken out the recommended insurance you may be able to make a claim under the cancellation section of your policy, subject of course, to the terms of the policy.

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To London Clickaway Travel Reservation Office

Hotel Reservation Confirmation Form

Please print this 2 pages form, complete all questions in black and fax both pages to;

Fax UK Only: 020 8540 5993

Fax International: +44 20 8540 5993

I WISH TO CONFIRM THE FOLLOWING RESERVATION:

(Please do not confirm any reservation unless it is certain as charges will be applied for cancellations as shown above.)

Title:   Mr   /   Mrs   /   Miss         Please Circle

Name:                                               Surname (Family Name):   

E-Mail:

Fax number (Including country & city code):

Telephone number (Including country & city code):

Full postal address:

The name of the hotel:

Arrival Date:                                            Departure Date:               

Number of Nights:                  £10 Booking Fee for under 3 nights reservations!

Type of Room (Please circle below to indicate)

            Single Room (1 person)                        Double Room (1 large bed for 2)

            Twin Room (2 single beds)                    Triple Room (1 double & 1 single bed)

Total in party:                                            Children (If any) & Ages

Price Per Night:

Single Room: £                 Double Room: £                    Triple Room: £

FIRST NIGHT GUARANTEE (outside 28 days), FULL PAYMENT (within 28 days)

Please Circle

Credit card:  VISA(2% CHARGE)  /  MASTER (2% CHARGE)  /  AMEX (3% CHARGE)  /  JCB (2% CHARGE)

Credit Card Number:

Expiry Date:

Full Statement Address of Credit Card:

Total to be charged (Please write clearly): £

I have read the above booking conditions and agree to abide by their terms.

Signature:                                                Full name of signatory:

Your Nationality:

Please fax photocopy of both side of the credit card.

For Bookings & Further Information, Contact Your Travel Agent or send us an

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